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Here are some frequently asked questions.
If this FAQ list does not answer your questions,
please refer to help file for more information
or send an Email
to Reservation Master Support team. Thank
you.
We do our best to answer the messages promptly
including for those using the trial version. Typically
we reply within 24 hours.
Listed below please
our contact information
Email: goldhillsoft@xtra.co.nz
To call from within New Zealand dial 03-3860230
To call from the USA dial 011 64 3-3860230
To call from Australia dial 0011 64 3-3860230
Note: If calling please make note of the time
difference between your country and New Zealand
Goldhill Ltd
18 Queenswood gardens
Christchurch 8052
New Zealand
General Information
Reservation
General
Information
- Is
there a annual subscription fee to be paid after
purchasing.
No
thee is no annual subscription to be paid
you once you purchase the program.
- What
about updates are if a new version becomes available.
Minor
version update are provides free of charge
for a period of one year after this period
a charge may well apply. An upgrade fee is
applicable for Mayor version upgrade.
- Is
this program compatible with Window Vista.
I
short yes, but be reminded that one of Windows
Vista's requirement is that all files which
need to be modified by the program have to
be placed in the "My document" folder.
Failing to do so will prevent the program
from operation correctly.
Although not recommended you can run the program
using administrator privileged if you do need
to access files in a different location.
- How
does the 30 day trial works.
The
Reservation Master 30 Day Trial is available
to provide people the chance to try out the
Reservation Master system and see if it fits
their requirements. After installing the software
onto your computer, you can use it free of
charge without any limitation for a period
of 30 days.
-
How
do i install and run the program.
Once
you download the program, you will have to
unzip / extract the program you can unzip
the program using win zip or incase of windows
xp open the folder and select extract all
files from the file menu.
Once the files are extracted, run setup to
install the program and follow the instructions.
Once installed select start point to all programs
and select reservation master to run the program.
- Can
I use the data entered during the 30 day trial.
Yes
absolutely the data entered during this period
is actual data and is available to you after
the program is registered.
- I
have entered some test data can this data be
deleted.
Test
data can be manually deleted by selecting
Purge Data from the file menu and selecting
the date to include the current date.
- Is
there an instruction manual with Reservation
Master?
Yes
you will find an on line help from the help
menu or alternatively you can print out the
PDF file supplied. Click the PDF Manual button
to download this file.
- Is
there there a call monitoring with in the program?
Due
to the complex nature of tariff calculation
from country to country, we are not supporting
this feature at this stage. Telephone charges
can be added manually on the the invoice or
it can be entered as a product.
- How
do I set up the program for multi user?
The software package can operate in a multi
user environment, from the file menu select
configuration/preference tab click select and
locate the data base file " reservation.abs"
on the network. (Please note that you will have
to purchase a licence for each computer)
- I
wish the program has this or that
The creation of software package is never completed,
although we can not promise the we incorporate
new features wanted by users.
We welcome any suggestion users may have including
during the trial period. Please send us an email.
We will let you know if your suggestion has
been accepted and will provide you with an program
update as soon it is released.
Reservation
- What
basic information is required to start using
the software
Most
important is to set the configurations accessible
from the File menu/Configuration Type in you
company details required to print reports
and invoices, GST codes to calculate the tax
rates, Room and rate to enter room description
and rates be sure to enter both single and
double occupancy rate and extra person rates.
- Can
I have a number of different tariffs depending
on seasons?
Yes
In configuration under Tariff codes enter
the various tariff and the Deduction or addition
required, you can the select the default tariff
to be used.
- How
can I alter the room information and booking
sheet display?
The
colors and size of the grids can be configured
according to you own requirements, also from
the configuration menu. Guarantee color and
description can also be altered.
- Why
does the colored area stop before the actual
check out date?
This is a matter of preference
as the room is normally available on the check
out date reservation can start from here. You
can alter this preference by changing the setting
from Configuration to show the actual check
in and check out time.
- Tax
code is displayed as GST can this be changed.
You
can change the tax description from GST to
VAT or any other description you like this
new tax description will then be used on your
forms and report
- I
would like to hide GST amount on invoices.
You
can hide from GST to VAT from your invoices
by changing the configuration settings tick
"Don't show tax on invoices".
-
How
do I change the $ symbol to another currency
symbol
As the program uses window currency symbol,
you can alter the currency symbol by changing
the Regional and language option from windows
control panel.
- I
am selling some products is can this be automated.
Yes
you can enter the product information and
selling prices File menu/ products and select
the product button in your invoice to add
product sold on to your invoice.
- Can
I insert our Motel/Hotel logo on the invoice?
A
standard BMP file can be use for your logo
please select in the configuration.
- I
would like to use the guest data to create a
mailing list.
Selected
guest information and data can be exported
as a comma delimited file which can be used
by Microsoft Word mail merge.
- Some
times I have a need to double book can this
be done.
As
there are time that this may be required you
can set the preference to allow double booking,
it is recommended to disable this again once
the double booking is made.
- Can
the wording Room number be changed to Site or
Cabin etc?
Yes you can alter the wording Room by from the
configuration setting, select room and rate
and change the wording as required.
- What
is the use of guest code can I leave it blank?
The guest code is use to recall detail information
for returning guest and therefore is a required
field. You can however set the preference to
Auto generate the guest code. Please remember
that using a name may make it easier to find
a returning guest. You could for instance use
the first letter of Given name and the Family
name as a code.
- I
don't like the screen colours can I change them?
Yes you can alter the screen colours, this can
be done from your configuration menu
select
the colour setting tab. Here click the colour
buttons and select you own colour.
You can also alter the size of your grid from
here.
- How
do I change the Interface language?
The interface language
can be change by editing the language files,
Make a copy of the Language.Sil file should
be in C:\MyDocuments\Reservation Master\Lan
folder
You can edit this file using a specially create
language file editor. Available free of charge
- I
have create my own language interface and would
like to share it with others.
We welcome and would make available to others
free of charge any language interface file
If you have done so please send an email
to and attached the language.sil file.
- My
confirmation letter does not seem to work
The
confirmation letter requires Microsoft word2000
to work. In the event you do note have this
version of word available, please select the
*rtf or *.txt template as these will work with
other programs whish support these file format.
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